Contact us

Ways to contact us

By email

Do you have questions about our poncho collection? Need some advice on which style to choose for your next adventure? Feel free to drop us a line at We’ll get back to you as soon as possible!

By live chat:

If it’s the middle of the night but that perfect poncho isn’t quite right yet–don’t worry! You can chat with one of our friendly customer service agents 24/7 through live chat in case something needs an extra bit of tweaking or if there are other questions we can help answer before making your purchase decision.

By post mail:

For those old schoolers out there (we’re fans!), you can get in touch with us at the address below. We’d love to hear from your!

OZ Poncho
36 Hurtle Square
Adelaide SA 5000

Our commitment to great customer service

At OZ Poncho, we take pride in providing you with the best service possible. All of our products are quality checked before they leave our warehouse and if for any reason you’re not completely happy with your purchase, simply contact us to arrange a return or exchange. We’ll do everything we can to ensure that shopping at OZ Poncho is easy and enjoyable!


We take your privacy seriously and will only use the information you provide to answer any questions or queries regarding our products. Your data won’t be shared with third parties unless necessary for processing payments, delivery of goods, providing customer service etc. We may also send occasional promotions via email but these can easily be unsubscribed from at any time!