{"id":28,"date":"2022-11-26T15:52:19","date_gmt":"2022-11-26T04:52:19","guid":{"rendered":"https:\/\/ozponcho.com.au\/?page_id=28"},"modified":"2022-11-26T16:21:02","modified_gmt":"2022-11-26T05:21:02","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/ozponcho.com.au\/fr\/politique-de-remboursement-et-de-retour\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"

Je voudrais retour<\/strong> ou \u00e9change*<\/strong> un article qui ne me convient pas.<\/h2>\n

\u00c9tape 1 :<\/strong> Si vous souhaitez retour<\/strong> ou \u00e9change<\/strong> pour obtenir une taille ou une couleur diff\u00e9rente), veuillez vous assurer que vous remplissez les conditions suivantes :<\/p>\n

    \n
  • Vous disposez d'un d\u00e9lai de 14 jours \u00e0 compter de la r\u00e9ception de votre colis pour nous le retourner.<\/li>\n
  • Les \u00e9tiquettes doivent \u00eatre appos\u00e9es sur l'article de la m\u00eame mani\u00e8re qu'il a \u00e9t\u00e9 re\u00e7u.<\/li>\n
  • L'article doit \u00eatre dans son emballage d'origine.<\/li>\n<\/ul>\n

    \u00c9tape 2 :<\/strong> Contactez-nous par courriel \u00e0 l'adresse contact@ozponcho.com.au ou directement par le biais de notre formulaire de contact.<\/p>\n

    Assurez-vous que les informations suivantes figurent dans votre courrier \u00e9lectronique : votre\u00a0num\u00e9ro de commande<\/strong>, les noms des articles retourn\u00e9s<\/strong>ainsi que ce que vous souhaitez obtenir du retour<\/strong> (remboursement, bon d'achat ou \u00e9change avec une taille\/couleur diff\u00e9rente).<\/p>\n

    \u00c9tape 3 :<\/strong>\u00a0Nous vous r\u00e9pondrons dans les 48 heures en vous indiquant l'adresse postale \u00e0 laquelle renvoyer les marchandises.<\/p>\n

    Nous vous informons que\u00a0les frais de retour restent \u00e0 votre charge<\/strong>.<\/p>\n

    Les articles doivent \u00eatre retourn\u00e9s dans leur \u00e9tat d'origine. Les articles qui ont \u00e9t\u00e9 lav\u00e9s ou port\u00e9s (sans l'\u00e9tiquette) ne peuvent pas \u00eatre retourn\u00e9s ou rembours\u00e9s.<\/em><\/p>\n

    \u00c9tape 4<\/strong>: Confirmez-nous par e-mail que votre produit a \u00e9t\u00e9 exp\u00e9di\u00e9 et fournissez-nous le num\u00e9ro de t\u00e9l\u00e9phone de l'exp\u00e9diteur.\u00a0le num\u00e9ro d'exp\u00e9dition du colis<\/strong>.<\/p>\n

    Cela nous permettra de payer les frais de douane \u00e9ventuels.\u00a0Si nous ne disposons pas de ces informations, nous ne pourrons pas payer les frais de douane et votre colis vous sera automatiquement retourn\u00e9.<\/strong>.<\/p>\n

    \u00c9tape 5 :<\/strong> D\u00e8s que nous recevons les articles, ils sont inspect\u00e9s et, selon votre demande, nous les r\u00e9parons :<\/p>\n

      \n
    • Remboursement de vos articles : vous recevrez un e-mail confirmant le remboursement de votre commande.<\/li>\n
    • \u00c9changez vos articles : Les articles seront \u00e9chang\u00e9s par ceux indiqu\u00e9s sur votre formulaire de retour, vous recevrez un email confirmant l'\u00e9change ainsi qu'un nouveau num\u00e9ro de commande.<\/li>\n<\/ul>\nOZ Poncho se r\u00e9serve le droit de refuser les retours envoy\u00e9s ou communiqu\u00e9s apr\u00e8s le d\u00e9lai de retour, ou les articles qui ne sont pas dans le m\u00eame \u00e9tat que lorsqu'ils ont \u00e9t\u00e9 re\u00e7us. Une fois le retour approuv\u00e9, vous serez rembours\u00e9 par l'interm\u00e9diaire de l'application le m\u00eame mode de paiement que celui utilis\u00e9 pour effectuer l'achat<\/strong>. Le d\u00e9lai maximum de remboursement est de 10 jours. Veuillez noter que le d\u00e9lai de remboursement sur votre compte bancaire d\u00e9pend toujours de votre banque.<\/p>","protected":false},"excerpt":{"rendered":"

      I would like to return or exchange* an item that does not suit me. Step 1: If you would like to return or exchange your item (to get a different size or color), please make sure that you meet the following conditions: You have 14 days following the reception of your package to return it […]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank-title-center.php","meta":{"footnotes":""},"class_list":["post-28","page","type-page","status-publish","hentry"],"yoast_head":"\nRefund and Returns Policy | OZ Poncho<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy | OZ Poncho\" \/>\n<meta property=\"og:description\" content=\"I would like to return or exchange* an item that does not suit me. 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